Terms & Conditions
1. Introduction
Welcome to airo2.com.hk, a property of PM2.5 Limited, a body corporate doing business in the Hong Kong Special Administrative Region of the People’s Republic of China. Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Use & Service and any other rules posted on the Site (collectively, the “Terms Of Service” or “TOS”). By using the Services, such as placing orders on the Site, you agree to all of the Terms of Service.
Throughout this document, the words “AIRO2”, “us”, “we” and “our” refer to us, PM2.5 Limited, our website, airo2.com.hk, or our services, as is appropriate in the context of the use of the words. Likewise, the words “you” and “your” refer to you, the person who is being presented with this document for your agreement.
By registering for our website as a member, you agree to receive regular newsletters and marketing related emails/messages from AIRO2. Should you wish to be removed from our email/message list, you can unsubscribe or terminate your account at any time.
2. Description of Service
airo2.com.hk is a Hong Kong indoor air purifier site that allows buyers to search & buy our products in Hong Kong with ease.
3. Information Supplied
When using airo2.com.hk to place an order, you will provide relevant details to proceed with order placement & delivery, including but not limit to your name, email address, mailing address, payment information and telephone number.
4. Registration
4.1 You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely that you are capable of forming a legally binding contract.
4.2 You represent to us and to all suppliers of the merchandise through our site that all purchases made by you through our site will be within the scope of your authority to conclude contracts.
4.3 In consideration of your use of our services, you agree to:
4.3.1 provide true, accurate, current and complete information about yourself when filling out our registration form; and
4.3.2 maintain and promptly update your registration information to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.
5. Order
5.1 When you place an order you are making an offer to buy from the merchandise you have specified at the price stated for those merchandise. Your order will be on progress after 9 a.m.on the following working day. You can amend or cancel your order any time before the aforementioned time.
5.2 We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide:
5.2.1 details of what you have ordered,
5.2.2 details of the price charged,
5.2.3 information about the progress of your order and delivery information.
This communication will be our acceptance of your order.
5.3 Our acceptance of your order will only cover the merchandise mentioned in it and may not cover all the merchandise you ordered. If this is the case, then the order you made for the remaining merchandise will only be accepted when a further acceptance is confirmed on that part of your order.
5.4 The availability of the merchandise is as shown online and will be updated regularly. They should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock.
5.5 We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:
5.5.1 no sufficient stock to deliver the merchandise you have ordered;
5.5.2 no delivery can be arranged for your area; or
5.5.3 one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.
5.6 If we cancel your order we will notify you by email and will refund any sum received or deducted by us as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.
6. Price and Payment
6.1 We will use all reasonable commercial endeavors to display accurate and up to date prices on our site. However we cannot state the definite price until we send you our acceptance of your order.
6.2 If the price of the merchandise is higher at the time we are ready to send our acceptance of your order to what it was at the time you placed your order then we will either:
6.2.1 cancel your order, or
6.2.2 contact you to ask you whether you wish to pay the higher price or cancel your order.
6.3 If the order is cancelled by us, if you have already made any payment, we will make a refund. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.
6.4 We accept payment by crossed cheque payable to PM2.5 Limited or bank deposit to PM2.5 Limited HSBC bank account followed by confirmation of deposit slip from the bank. Title in the merchandise does not pass to you until payment has been received.
6.5 We also accept credit card payments made by Visa and MasterCard and PayPal channel. When you place an order you authorise us to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order. Title in the merchandise does not pass to you until payment has been received.
6.6 We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.
7. Delivery
7.1 We only make deliveries in the specified areas of Hong Kong from Monday to Sunday except on the first two days of the Lunar New Year and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered merchandise and under no circumstances will we accept cancellation of order.
7.2 We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our office or our system online. You agree to present your photo identification upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.
7.3 Unless otherwise specified, we will use all reasonable commercial endeavors to make delivery within ten (10) working days after your order is accepted. Subject to prior online arrangement, you may be offered to select from any one of the delivery timeslots available at the time you make your order.
7.4 We may deliver the merchandise in one or more instalments. Any times and dates given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order.
7.5 You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.
7.6 Unless otherwise specified, delivery charge at the rate of HK$100 will be imposed on each delivery. We currently offer free delivery for each order over HK$1,000.
7.7 Additional service fee may be charged for remote areas, outlying islands or addresses where elevators are not available and merchandise required to be delivered by stairs.
8. Returns
If you are not 100% satisfied with your purchase, you can return the product and get a full refund (filters and installation cost are non refundable).
You can return a product for up to 30 days from the date you purchased and received it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
If you decide to return the product you are required to notify us by phone, email or come to our office to arrange a time for pick up.
This Return Policy only applies to purchases and installations within Hong Kong Special Administrative Region (HKSAR) of the People’s Republic of China.
9. Disclaim of Warranties and Limitation of Liability
9.1 We do not represent or warrant that access to our site (including using our applications or software), or any part of it, will be uninterrupted, reliable or fault-free.
9.2 We do not represent or warrant to you that our site or any of its contents will be accurate, complete or reliable.
9.3 We do not represent or warrant that:
9.3.1 any services (whether or not provided by us) will be provided with due care and skill; or
9.3.2 any merchandise (whether or not provided by us) will be of merchantable quality or will be fit for any purpose (even if that purpose has been previously notified to us).
9.4 You agree that no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and caxnnot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk.
9.5 To the extent permitted by law, we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) which we may otherwise have to you as a result of:
9.5.1 any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our site (including using our applications or software) or any information on our site;
9.5.2 the unavailability of our site (or any part of it), merchandise or services;
9.5.3 any delay in providing, or failure to provide or make available, merchandise or services, or any negligent provision of merchandise or services;
9.5.4 any merchandise not being of merchantable quality or fit for their intended purpose; or
9.5.5 any misrepresentation on or relating to our site, the merchandise or the services.
9.6 Save as required by law:
9.6.1 we will not be liable to you for any indirect or consequential loss, damage or expenses, including loss of profits, business or goodwill, arising out of any problem you notify to us, and
9.6.2 we will have no liability to pay any money to you by way of compensation except otherwise specified in these terms and conditions.
9.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase merchandise from our site. We make no representation and accept no liability in respect of the export or import of the merchandise you purchase.
9.8 You agree that each of these limitations is reasonable having regard to the nature of our site and in particular given that when you purchase merchandise through our site you will enter into a separate contract with the supplier in each case.
9.9 None of the above exclusions shall affect any statutory rights which are not capable of being excluded. However, in such case our obligation, where permitted by law, will be limited to the resupply of our services or the merchandise to you.
9.10 Each of the above exclusions or limitations shall be construed as a separate, and severable, provision of these terms and conditions.
10. Warranties
10.1 You represent, warrant and covenant that you will not:
10.1.1 use our site for any fraudulent or unlawful purpose;
10.1.2 use our site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity;
10.1.3 interfere with or disrupt the operation of our site or the servers or networks used to make our site available; or violate any requirements, procedures, policies or regulations of such networks;
10.1.4 transmit or otherwise make available in connection with our site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
10.1.5 reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to our site (including our applications or software);
10.1.6 modify, adapt, translate, reverse engineer, decompile or disassemble any portion of our site (including our applications or software);
10.1.7 frame or mirror any part of the site without our express prior written consent;
10.1.8 create a database by systematically downloading and storing the Content, User Content or any site content; and
10.1.9 infringe any copyright, design right and intellectual property right in the merchandise.
11. Content
11.1 The intellectual property rights in all Content are owned, controlled or licensed by or to us. Except for the rights granted to you under clause 9.2, nothing in these terms and conditions shall confer on you any right or interest in the Content and all other rights are reserved to us.
11.2 Subject to these terms and conditions, you may use the Content for your own personal purposes.
11.3 Unless you have our express written consent or you are expressly authorised by law to do so, you shall not:
11.3.1 use the Content for any commercial or other non-personal purpose;
11.3.2 make any copies of the Content or transfer the Content to any other device or any other person; or
11.3.3 otherwise reproduce, distribute, communicate to the public, modify, reformat, prepare derivative works of or display the Content.
11.4 You acknowledge and agree that we may cease to supply any of the Content to you at our sole discretion if you are in breach of any of the terms of this clause.
11.5 We shall use all reasonable commercial endeavors to ensure the accuracy of the Content but gives no warranties and makes no representations, express or implied, statutory or otherwise regarding the accuracy, quality or completeness of the Content or its fitness for any purpose and we exclude any liability relating to it. You also agree that responsibility for the content of advertisements appearing on our site rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy of information contained on our site.
12. User Generated Content
12.1 When you submit any user generated content including all text, files, images, photos, sounds, videos or other materials to our site (“User Content”), you grant to us, a perpetual, irrevocable, non-exclusive, worldwide, transferable, sub-licensable fully paid-up and royalty-free licence to reproduce, distribute, communicate to the public, publicly perform, modify, prepare derivative works of, display and otherwise use the User Content in connection with the site, including without limitation for the purposes of promoting and redistributing part or all of the site in any media formats and through any media channel. Without limitation, the rights that you grant to us under this clause 12.1 include a right to grant each user of the site a sub-licence to use the User Content to the extent permitted by the functionality of the site from time to time. You hereby waive, and procure that all other authors of the User Content waive, all moral rights in the User Content (including rights to be identified as the author of the User Content or to object to any derogatory treatment of the User Content), whether such rights subsist now or at any time in the future in any place in the world.
12.2 You represent, warrant and covenant that:
12.2.1 you have the legal right and authority to grant the licence in clause 12.1 above;
12.2.2 you are the owner of the User Content and/or have all of the necessary rights, consents, permissions and licences which are required for you to grant us the licence in clause 10.1 above;
12.2.3 by exercising the licence in clause 10.1 above, we shall not infringe the intell ectual property rights or other rights of any third party;
12.2.4 to the extent that the User Content identifies any individual (whether by name, picture or otherwise), you have obtained all consents and permissions from those individuals which are required for us to use the User Content as contemplated by the licence in clause 12.1 above;
12.2.5 the User Content does not include any material that may be illegal, defamatory, obscene, offensive, harmful to the safety of any person, aimed at harassing any person or otherwise is inappropriate for display on our site; and
12.2.6 at our request, you will provide us with written copies of any consents, permissions and licences that you are required to obtain.
13. Warranty Disclaimer
We provide this website on an “as is” and “as available” basis. You therefore use the website at your own risk. We expressly disclaim any and all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any other warranty that might arise under any law. Without limiting the foregoing, we make no representation or warranties (i) that the website will be permitted in your jurisdiction; (ii) that the website will be uninterrupted or error-free; (iii) concerning any third party’s use of user content that you submit; or (iv) concerning any user content submitted by any other user.
14. Limitation of Liability
To the fullest extent permitted by the law: in no event shall we, our officers, directors, employees, affiliates, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our services, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein, (iv) any interruption or cessation of transmission to or from our services, (v) any bugs, viruses trojan horses, or the like, which may be transmitted to or through our services by any third party, and/or (vi) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via our website, whether based on warranty, contract, tort, or any other legal theory, and whether or not we are advised of the possibility of such damages. the foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
You specifically acknowledge that we do not actively screen blog comments and forum posts before they are uploaded to our website by third parties and, whether or not we would otherwise normally be held liable for such words under the laws of Hong Kong or any other jurisdiction, we shall not be liable for the content or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.
The website is offered by us from our facilities in Hong Kong. we make no representations that the site is appropriate or available for use in other locations. those who access or use the website from other jurisdictions do so at their own volition and are responsible for compliance with local law.
15. Modifications of Terms & Conditions
We may, in our sole discretion, modify or revise these Terms & Conditions at any time. Once changes are posted, these changes become effective immediately and if you use the website after they become effective, it will signify your agreement to be bound by such modifications or revisions. These Terms & Conditions cannot be changed or terminated orally. You should check back regularly and review the terms and conditions of this agreement so you are aware of the most current rights and obligations that apply to you and the terms and conditions of your agreement with us. The bottom of this Terms & Conditions page will explicitly state the “Last Updated Date”, which should indicate to you the Terms & Conditions that are currently in effect.
16. Contact Information
If you have any questions, concerns or notices of violations to these terms and conditions, please contact the editor of airo2 by sending an email to enquiries@airo2.com.hk.